telus billing support Options
telus billing support Options
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• At this time, I come to feel I'm being misled and mistreated. Despite a number of calls and escalations, I nevertheless do not have clarity on my special discounts or a fair resolution to my concerns.
Used to be the chief and The explanation I happen to be a loyal Telus custiomer For several years. But That is about to vary!!
On the other hand, the best just transpired. Right after talking to Telus organization, I was not happy with the prepare presented and requested being tranferred towards the LOYALTY dept. She altered the price of the info strategy but elevated the price of the cellphone to get a net of -$1. WHAT A JOKE!!!
Have you experimented with applying the net Chat? Go browsing to My TELUS as well as the Chat icon will likely be within the decrease right in the window. Response the questions on which kind of assist you will need then preserve replying towards the bot with "I would like to talk to an individual" until finally the bot offers up and passes the Chat to anyone.
• I originally renewed my agreement soon after speaking having an agent named Abdul, who gave me a offer that I recognized, although it couldn’t match an offer from Rogers.
I'd personally also like to understand why this was taken off? Seems stupid that we now really have to contact tech support to accomplish a thing that we failed to need to have the for previously
Payment impacting alterations will require a mobile phone connect with but just before doing that, Have you ever tried the payment arrangement selections on-line?
Undoubtedly not the working experience we would like our telus billing support customers to own. Be happy to ship us A non-public concept and we are able to focus on our alternatives to receive this settled for yourself.
I haven't been so frustrated with a firm. It truly is unachievable to get solutions from Telus. My Monthly bill continues to be modified numerous situations since signing up with them a yr back after a promoter came to our door and drew us in with engaging features. She even said Telus would buy Shaw's deal penalty to move us about. I regret just about every second of moving. It will take up almost all of the afternoon to talk with someone at Telus. Maintain instances estimate an hour or so only to generally be forwarded to a person and put on keep for another hour. My contract agreement shows what my Invoice needs to be Nevertheless they arbitrarily change my Invoice to 100.
If an automatic assistant asks for The rationale of your respective call, mention "I would like to make payment preparations for my mobility Invoice".
In the coming weeks and months, we'll be Doing work to broaden the products and solutions and services supported, so keep checking again for updates.
It happened on Sunday that I experienced a terrible problem. But I used to be content to find out this Site labored on weekends. And Helen granted me support, time, and tolerance to resolve the problem. I am so grateful I cannot convey to!
I've produced numerous cellular phone calls, I've clicked on "Alternatively, you'll be able to Get hold of our TELUS Administration Crew right here". finished the form, without any response, and concluded A different type on MyTelus in addition to go no reaction.
I had some minimal challenges but I had Definitely no clue how to fix them. Then, my co-employee encouraged me of the service. Your workers had been extremely individual and valuable! As a result of all of them!
This can be a substantial squander of your time and only produces an incredibly frustrated customer ahead of they get to talk towards the CSR and now the CSR has to cope with an presently stressed to their Restrict customer.